RETURN POLICY
All Sales Final
Research materials
DAMAGED OR WRONG?
We Fix It
Report within 7 days
RESPONSE TIME
Within 24 Hours
Business days
REFUND TIME
5–7 Days
Once approved
Final sale — not final word.
— An Editor’s Note
Our products are temperature-sensitive research materials. Once they leave our cold-chain, we can’t verify how they’ve been stored or handled — so for everyone’s safety and integrity, all sales are final and we can’t accept returns of opened or shipped product.
That said, if we got something wrong — a damaged vial, the wrong item, or an order that never arrives — that’s on us. Report it within 7 days and we’ll make it right with a replacement or refund. No runaround.
How a Claim Works
Contact Us
Email us within 7 days of delivery with your order number and photos of the issue.
We Review
Our team reviews your claim and responds within 24 business hours — usually faster.
Resolution
Approved claims get a replacement or refund, issued within 5–7 business days.
Start a Claim
Email info@codexresearch.shop with your order number and photos.