RETURN POLICY
All Sales Final
Research materials
DAMAGED OR WRONG?
We Fix It
Report as soon as possible
RESPONSE TIME
Within 24 Hours
Business days
REFUND TIME
5–7 Days
Once approved
Final sale — not final word.
— An Editor’s Note
Our products are temperature-sensitive research materials. Once they leave our cold-chain, we can’t verify how they’ve been stored or handled — so for everyone’s safety and integrity, all sales are final and we can’t accept returns of opened or shipped product.
That said, if we got something wrong — a damaged vial, the wrong item, or an order that never arrives — that’s on us. Report it as soon as possible and we’ll make it right with a replacement or refund. No runaround.
How a Claim Works
Contact Us
Email us as soon as possible after delivery with your order number and photos of the issue.
We Review
Our team reviews your claim and responds within 24 business hours — usually faster.
Resolution
Approved claims get a replacement or refund, issued within 5–7 business days.
Start a Claim
Email info@codexresearch.shop with your order number and photos.